Welcome To Our Support Center! Find answers to your questions. Do you need help with something? Check below.
GENERAL HELP
How Does InterracialSinglesClub work?
What is the difference between a basic member and a VIP member?
Is it a FREE site? must I pay to use it?
Why can't I send messages to other members?
Is my private data secured?
Does the site censor prohibited content?
Login Help
I forgot my login details. Is there any way to recover them?
Can I change my password?
Profile Help
Why must I set up a profile before being able to use the site?
Is it free to create a profile?
How can I edit my profile?
Is it possible to change my Email, Password, or My Username?
Can I become invisible to other members?
Can I delete my profile?
PHOTO HELP
How can I upload a photo on my profile page?
Do I need to do anything to make my photo active on my profile?
What is the process for uploading photos?
Why did my profile picture disappear on my profile page?
SEARCH HELP
How do I search for other members on the site?
Can I search by username through the search form?
Why is there no result for my search query?
What does a "Match" mean?
How can I refine my searches?
How can I add likes and ratings?
How can I view my likes and ratings after recording?
What are the steps to edit likes or ratings?
CONTACTING OTHER MEMBERS:
I need help contacting other members on the site.
Will contacting other members, make my details visible?
How can I reply to a recent message from another member?
Must I become a VIP member before I can start receiving messages?
Can I receive messages in another mailbox, apart from my regular inbox?
How can I stop a member from messaging me?
SUBSCRIPTION HELP - HOW TO BECOME A VIP
How much does it cost to become a VIP member?
What is the payment process?
How secure is my credit card information on this site?
What will be mentioned in my credit card account statement?
Is the VIP membership subscription automatically renewed?
I wish to delete my account, but I have not used my VIP subscription. Will I get a refund?
Will my profile still be on the site after my VIP subscription expires?
Answer Section: General Help
How does InterracialSinglesClub work?
The interracial singles club it's an online dating club that helps you to find and interact with other people who are also interested in interracial dating and relationships, through a secure network. You have to use an alias as your username to create your profile, then add the required details and the type of people you wish to connect with. Your profile is visible to other members too. To contact someone, simply send him or her a message through their profile. The recipient will receive the message of the sender along with the sender's username in their message box. But the real name and email address of the sender remain undisclosed. In the same way, the sender also cannot see the email and real name of the recipient. When both the sender and receiver feel that it's convenient, they can share their real name and email address. However, it is recommended to follow our safety tips for online dating. Read more about how interracial single club works.
What is the difference between a basic member and a VIP member?
Everyone who creates a profile on the website is a basic member. However, to be able to send messages to other members on the site, you have to be a paying subscriber or a VIP member.
Is it a Free site? Must I pay to use it?
There are no charges for membership. It’s free to become a member. A member of the site can access many features on the site. Free members can reply to messages sent by VIP members. However, only a paying subscriber or a VIP member can send or start a conversation with other members. Well, it's easy to become a VIP member. Our subscription charges are very reasonable. Click here to learn more about our subscription rates.
Why can't I send messages?
As a basic member, you can not initiate conversations. only VIP members can send messages to other members, but as a basic member, you can reply to messages sent to you by VIP members. To become a VIP click here to check our subscription packages.
Is my privacy ensured or secured?
Yes absolutely! No other members of the site can access your personal information. Also, the site will not use this data for any other purposes without your permission. To know more about the privacy policy, please check out our privacy page.
Does the site censor prohibited content?
Yes, But the site has the authority to remove, hide, and modify profiles that go against our rules. The reasons that make a profile become unacceptable include: When a user's profile includes his or her contact details such as; Skype, email address, home addresses, phone numbers, etc. An illegal profile is like a profile owned by a member who is under the age of 18 years or who is seeking contact with people in this age group. Profiles that identify the owner as a racist or that he or she is attacking other religions or other ethnic groups. You will find more details on our terms of service.
Answer Section – Login Help
I forgot my login details. Is there any way to recover them?
Yes, you can recover your login details. Find the link for the “Lost Password”, on the login page. Click on it and enter the email you signed up with. After that, you will receive an email directing you to change your password. If you had used a social networking site to sign up, then use the relevant button. And your problem will be solved.
Can I change my password?
Yes, you can change your password. Go to the "My Settings" page of your Account and change it.
Answer Section - Profile Help
Why must I set up a profile before being able to use the site?
You can search and browse other members before setting up your profile. However, to view the complete profiles of other members you have to create your profile. Also, becoming a member is free.
Is it free to create a profile?
Yes, there are no charges to set up a profile but to send a message to other members you have to be a VIP.
How can I edit my profile?
Under your profile picture click on the "Edit Profile" and follow the instructions
Is it possible to change my Email, Password, or My user name?
Yes, it is possible. You will get it done by simply going to the “My Settings” page of your profile and editing it.
Can I hide my profile from the public?
Yes. Click on the “Online now button” on your profile. Change the settings from “visible” to “hidden”. This can be undone any time you want. Simply change it back to “visible”.
Can I delete my profile?
Yes, you can delete it. Go to the "My Settings" page of your Account. Click the link stating Delete My Profile. You will find it in the lower portion of the page. Please keep in mind that this process cannot be undone. Once you have deleted your profile all your data will be erased from the site. And if you are a VIP having some time left on your subscription, this action will also erase everything on your profile. You will not be refunded.
Answer Section: PHOTO HELP
How can I upload a photo on my profile?
There is a guideline for uploading photos in the section of “My Photos” Just follow the instructions.
Do I need to do anything to make my photo appear on my profile?
No, you don’t have to do anything. When you upload photos, our customer support team will analyze them. If they get approved they will automatically become visible to the public. This is also applied to the existing pictures. Whenever you change your primary picture it needs approval from our customer support team before it becomes publicly visible. The normal period for approval is 24 hours or less. But it may take a little longer during weekends or the time of high workload.
Is there any requirement for photo upload?
Yes, you have to meet some requirements or formats. You can upload any photo from these formats; JPEG, PNG, or GIF. There is no restriction for dimensions but the size should be up to 8192 kb. Please go through the guidelines in “My Photos”.
Why did my profile photo disappear?
There are some reasons for this. Your photo will be deleted in the case that it does not meet our standard criteria or if it's copyrighted material. For example a picture of a public person or a cartoon character, etc.
Answer Section - SEARCH HELP
How can I search for members on-site?
If you want a simple and quick search then go to the “Search” and specify your requirements. Proceed by clicking “Submit”. For advanced search use the “Advanced search tab”.
Can I search for a user by the user's name?
Yes. It is so easy. Use the option of “Search User by Name”. Enter the desired username of the member you are searching for and click Submit.
Why is there no result for my search query?
If you are not getting any results, maybe you are using narrow standards of search. You have to ease your requirements a bit. For example, set a broader range for age. And if you are searching like this: a 24-year-old, blue eyes, blonde, non-smoking female living in Manhattan interested in a long-term relationship, you may not get any results.
What is a “Match”?
When you set up your profile, there is a page where you specify the type of people you want to date. Any two profiles having the same standard criteria are preferably referred to as a “MATCH”. Our matching engine performs a two-way matching system. In this way, you will only see the profiles of those people who are your “MATCH”.
How can I refine my searches?
Creating your profile, do not make the details too open about your preferred partner. For example, it’s not a good practice to mention the age limit between 18 to 80 and living anywhere in the world. Always rate your requirements about your partner.
How can I add like or ratings?
Go to the profile of the user, there you will see the feature of “like and Rating” mentioned at the lower part of the block of their photos.
How can I view my likes and ratings after recording?
It’s a simple process. Log in to your profile. Go to “Find” and then click “More”. And finally, selects “like” or “Ratings”.
What are the steps to edit alike or ratings?
If you want to change or alter the ratings follow these steps. Go to the profile of the user. Scroll down to their photo block. You will see an “edit like” there. Click it. If you want to delete it, click the “delete” option. If you want to modify it, click the “modify” option. If you want to alter the rating click on the number of stars and now click on the number of stars you wish to give. You can also use the space button for changing ratings. Click the space given before the 1st star. This will remove the entire rating.
Answer Section - CONTACTING OTHER MEMBERS:
How do I contact other members?
It’s easy. There is an option available to “Send message” on every member's profile. To contact a member, click the link. (“Send message”) A box will appear. Enter the message and hit send.
Will contacting other members, make my details visible?
No, not at all. Whenever you send a message to other members-only your username, message, and a short instruction note on how to reply are visible to the receiver. For more information read our privacy policy.
How can I reply to a recent message from another member?
You will get an email when someone sends you a message. There is a link attached to the email that will direct you to their profile. On their profile, there is an option visible to reply to them. Click on that link to send a reply message. But, only a VIP member can initiate contact or a message.
Do I have to be a VIP or a subscriber to receive messages?
No, a member having a profile can get messages from a VIP member or a paying subscriber. However, you can reply to that message without having to be a VIP or paying subscriber.
Can I receive my messages in another mailbox apart from my regular mailbox?
You can create a web-based email account (free) that uses a service like a yahoo or Gmail account. Then create a new email address. Use it in setting up your profile. But, keep in mind that these free email services have their potential flaws. And if you fail to check your account due to the potential flaws of these free services, your account might get disabled. Due to inactivity, you will lose all your emails.
And if it keeps happening for a long time then your profile might even get removed from our database.
How can I stop a member from messaging me?
Use the link on their profile to “Block him” or “Block her” right under their profile photo to block them. This will block them. Now, they will never contact you unless you remove the block or unblock them.
SUBSCRIPTION HELP - HOW TO BECOME A VIP
How much does it cost to become a VIP member?
Our rates are quite reasonable and affordable. If you want a brief explanation then go to the subscription page, there are different packages available.
How do I make a payment to become a VIP member?
We provide a very secure facility for payment via Paypal, Stripe, and other major credit card companies.
How secure is my credit card information on the Interracial Single site?
It is very secure and safe. To process a credit card payment, we use the Paypal gateway or Stripe in processing credit card payments. They are very reputable companies for online payment and transactions. It will provide you with the best protection. Furthermore, InterracialSingleClub.com does not have any access to your credit card details. It's processed by the credit card payment processing companies
What will be mentioned on my credit card statement?
It will appear as a “Purchase” from the InterracialSinglesClub.
Is the VIP membership subscription automatically renewed?
Yes, your VIP membership subscription will be automatically renewed. However, if you had purchased the subscription as a gift for someone, then you will not be charged. if you terminated the auto subscription before the renewal date, you will not be charged automatically. You can cancel the auto subscription by clicking on the subscription details link on the "My Settings" page of your account.
I wish to delete my account, but I have not used my subscription. Will I get a refund?
When you delete your account, you will lose your subscription. And there is no refund.
Will my profile still be there on the website after the subscription expires? Yes, but you cannot use the services offered to subscribers, or VIP Members.